Don’t Be That Customer

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Let’s face it, if you’ve had any sort of longevity in business you’ve probably had your share of really great, and also really bad clients.  When we are sitting at our desk in the morning, with a fresh cup of coffee ready to face the…

20 Biggest T-shirt Shop Mistakes & How to Avoid Them

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I have over 25 years in the apparel decorating business, and I’ve seen a lot of challenges come and go.  I’ve also heard my share of horror stories from other decorators from hanging out in trade shows, classes, seminars, webinars, and…

When You Are Up To Your Ass In Alligators

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There is a small sign that used to hang in my dad’s office that reads, “When you are up to your ass in alligators it’s difficult to remember that your initial objective was to drain the swamp”.  He passed away a long time ago, and I…

Be a Life Long Learner

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I’m always amazed when I interact with fellow business executives or friends of mine that people just don’t read anymore.  Books have always shared my nightstand, and on some occasions I’ve been known to have two or three going at the…

Why Customer Service Needs to Have a Big Dose of Empathy

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Late one day my car had a flat tire.  Not just a flat, but a complete blow out – I must have ran over something.  After going through the ordeal of changing it in eleven degree weather, I narrowed down my choices to venture out and go buy…

A small gallery

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