When Stubbornness Drives The Car

When Stubbornness Drives the Car

Hear me out. Let's pretend that your shop's attitude is a person. And in this particular scenario, that attitude is one of STUBBORNNESS. (All caps on purpose) Why stubbornness? I don't know. I could have used bullheadedness or inflexibility,…
Earn Your Customer's Business Every Day

Earn Your Customer's Business Every Day

"You know, you have to earn your customer's business and loyalty every day." That's what one of my coaching clients said to me the other day. Holy smokes that is genius. I scribbled that thought down on a notepad, as I knew instantly…
How to Find More Profit

How to Find More Profit

Profit is not a dirty word. For businesses, it is good to be profitable. But for many companies in this industry, (yours perhaps?) the owners and leaders do not know how to calculate profit, how to increase profit, or even how to think about…
The Illusion of Perfection

The Illusion of Perfection

Perfection. We all want it. Strive for it. Lust after it. Even demand it. In the 2009 movie Avatar, the mining company in the film was obsessed with getting a rare mineral. Unobtainium. This was an old engineer joke that director and screenwriter…
1000 Miles An Hour With Your Hair On Fire

1,000 Miles Per Hour With Your Hair on Fire

I've often described being insanely busy as "1,000 miles per hour with your hair on fire." Can you relate? For many businesses, getting sales flowing again after the pandemic was an obsession. In many shops today, tidal waves of orders are…
Two T-shirt Business Trends That Matter

Two T-shirt Business Trends That Matter

When you think of business trends what immediately comes to mind? Movement? Tendencies? Fads? I think trying to predict business trends is akin to almost being a weatherperson on tv. "45% chance of rain tomorrow." Will they be…