Pay Up Sucker – Why Getting 100% of the Money Matters
08/03/2019Shops in the decorated apparel industry have had an established challenge with managing money. You absolutely need it to survive.…There’s No Award For Being Busy
06/15/2019Quite often I ask a shop owner, "Hey, how's it going?" The usual response is, "Great! We are so busy!"…Your Customer’s Version Of Your Business
03/30/2019Are you aware of your customer's version of your business? Here's a fact that you may not be aware of…Inaction: Complications of Newton’s Third Law
02/16/2019Newton's Third Law states: "For every action, there is an equal and opposite reaction." You may have learned that in high…$100 Billion Worth of Fear
01/04/2019Recently I heard a story of a man who lost $100 Billion Dollars. Yep, you read that right. $100,000,000,000 This…Leonardo da Vinci’s Customer Service Failures
12/08/2018Recently I finished Water Isaacson's fantastic biography on Leonardo da Vinci. As an artist myself, I've admired Leonardo's genius level ability…