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  • Confident young man standing in front of a brick wall wearing a black tshirt

    The Challenge Challenge

    07/30/2022
    Today I want to outline the need to challenge yourself. I'm going to do that by challenging you. That's right.…
  • What Customer Service Means

    What Customer Service Means

    01/15/2022
    Sure, every business has what they call "customer service." For the sake of discussion, let's say that customer service has…
  • Earn Your Customer's Business Every Day

    Earn Your Customer’s Business Every Day

    09/04/2021
    "You know, you have to earn your customer's business and loyalty every day." That's what one of my coaching clients…
  • Devouring a Red Goldfish

    Devouring A Red Goldfish

    09/26/2020
    This article is going to promote my friend Roger Burnett and Stan Phelps' new book, "Red Goldfish Promo Edition: How…
  • Punch Fear in the Face

    Punch Fear in the Face

    09/19/2020
    Occasionally, you have to punch fear in the face. Admit it. There is something that you have been wanting to…