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    Know Your Daily Profitability

    01/14/2023
    Do you know your approximate daily profitability? For most shops, the answer is no. It hasn't been a priority. However,…
  • What Customer Service Means

    What Customer Service Means

    01/15/2022
    Sure, every business has what they call "customer service." For the sake of discussion, let's say that customer service has…
  • Stop Throwing Away Money

    Stop Throwing Away Money

    02/01/2020
    Every single day in your shop you are losing money. Did you know that even the best and most profitable…
  • Accounting Can't Control Customer Experiences

    Accounting Can’t Control Customer Experiences

    12/22/2018
    Here's one for you today. Are your customer experiences being controlled by the accounting department? I don't have a beef…