Leonardo da Vinci’s Customer Service Failures
12/08/2018Recently I finished Water Isaacson's fantastic biography on Leonardo da Vinci. As an artist myself, I've admired Leonardo's genius level ability…Avalanche of Accountability
11/17/2018How is the accountability level in your shop? You know, the daily level of "Get 'Er Done"! I'm not singling…You Are Only As Good As Your Customer Service
09/08/2018How is your customer service in your shop? Best in class? Incredible, with raving reviews from your customers? Maybe the…Fool’s Gold
03/31/2018Are you prospecting for gold? Back in the gold mining boom, prospectors would unearth a mineral called pyrite and be…How SanMar Works: Processing Your Orders
03/10/2018Have you ever wondered how your order gets picked once you hit the submit button at SanMar? I know…Automagically Problem Solve
02/10/2018Today I want to talk about what it takes to “Automagically Problem Solve”. Does it sound too corny? I…