2013 Work Sets Up Goals for 2014
12/29/2013First, thank you for reading my blog!! I appreciate your time and hope that I have contributed something valuable for…Do You Need to Fire Your Customer?
07/28/2013I’m not sure how many of you out there in the world have problem clients, but I think it’s fairly…What is the Voice of the Customer for T-shirt Shops?
05/11/2013Let’s pretend that you have some sort of science fiction mental telepathy mind meld with your customers. (Uh, you mean…Don’t Be That Customer
02/23/2013Let’s face it, if you’ve had any sort of longevity in business you’ve probably had your share of really great,…Why Customer Service Needs to Have a Big Dose of Empathy
02/02/2013Late one day my car had a flat tire. Not just a flat, but a complete blow out – I…