Quit Using Phrases Like “We Ran Out of Time”
10/30/2022Starting today, I want you and everyone that works for you to quit using this phrase, "We ran out of…Learning Should Be Messy
08/20/2022Learning should be messy. You should feel awkward. Like you don't know precisely if you are doing it right. That's…Keeping Customers
06/18/2022Do you have a customer retention program? From the discussions I've had over the years with hundreds of decorated apparel…1,000 Miles Per Hour With Your Hair on Fire
07/24/2021I've often described being insanely busy as "1,000 miles per hour with your hair on fire." Can you relate? For…Avalanche of Accountability
11/17/2018How is the accountability level in your shop? You know, the daily level of "Get 'Er Done"! I'm not singling…Attack Problems, Not People
08/11/2018So you were walking the shop floor the other day and you noticed one of your workers, Fred, aimlessly wandering…