Rethinking the Friends and Family Discount
07/02/2022Do you like handling work for your close friends and family? Many shop owners tell me that doing anything for…1,000 Miles Per Hour With Your Hair on Fire
07/24/2021I've often described being insanely busy as "1,000 miles per hour with your hair on fire." Can you relate? For…I said, “You should run your shop like an airport”
03/06/2021I said to him, "You should run your shop like an airport." Not in the "overpriced-cardboard food-afraid to touch anything…Moving Through The Drowning Pool
04/11/2020In a few of my coaching sessions in these past two weeks, I've been using an analogy that I think…Are You Busy Being Busy Or Busy Being Profitable?
10/13/2018Quick question: Are you busy being busy or busy being profitable? It is a probing question that you should answer. Your…The Difference Between Strategy and Tactics
09/01/2018One of the most apparent challenges that I see from my coaching seat is that for many shops, there is…