My Top-10 Favorite Books – and why you should read them
08/26/2023It is no secret that I love to read books. Digging into and learning from someone else has to be…Value Supports ROI
07/08/2023What is value? Value to your customers? To your staff? Your community? Maybe even to your supply chain? How often…Performance is Infectious
09/18/2021If there is one thing I've learned in this industry over the past few decades it is that performance is…Finding Your Voice
02/20/2021Have you ever stopped to consider the "voice" of your shop? I want you to stop for a minute and…Desirable Difficulty: The Art of Leveling Up
12/19/2020"Desirable Difficulty." This is a two-word term that recently entered my skull thanks to Seth Godin's new book, "The Practice:…