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  • Frustrated man looking at computer is upset

    Quit Using Phrases Like “We Ran Out of Time”

    10/30/2022
    Starting today, I want you and everyone that works for you to quit using this phrase, "We ran out of…
  • Finding the Truth In Situation

    Finding the Truth in Situations

    06/25/2022
    Do you have employees on your staff that constantly repeat the same problem over and over? It doesn't matter what…
  • Importance of Change

    Importance of Change

    10/16/2021
    Change. I don't know about you, but I feel that right now we are at a critical juncture in the…
  • Power Framing for Conversations

    Power Framing for Conversations

    05/22/2021
    This article is about framing conversations so you can communicate more effectively. If you are like most people, we listen…
  • Processes Define Success

    Processes Define Success

    02/15/2020
    In your shop, right now, you have established processes for everything you do. Some are working fantastic. Others are working…
  • 3 Ways to Build Trust

    3 Ways to Build Trust

    02/08/2020
    Here is the cold hard truth. Nobody is going to buy anything from you unless you establish trust first. In…