Eat the Shit Cookie Instead of the Shit Sandwich
04/30/2022Have you ever eaten a shit sandwich? I know I have. This is when something so royally gets messed up,…3 Questions You Should Be Asking Right Now
12/04/2021Here are the 3 questions that you should be asking right now: Do we have the right people working here?Are…Processes Define Success
02/15/2020In your shop, right now, you have established processes for everything you do. Some are working fantastic. Others are working…Accounting Can’t Control Customer Experiences
12/22/2018Here's one for you today. Are your customer experiences being controlled by the accounting department? I don't have a beef…Accountability is Binary
07/14/2018Ready to nerd out? How about this phrase, "Accountability is Binary"? I was speaking with a coaching client a few…