What Customer Service Means

What Customer Service Means

Sure, every business has what they call "customer service." For the sake of discussion, let's say that customer service has a flavor. For some customers, that flavor is very appealing. What you provide tastes so good that they keep coming…
10 Things to Stop Doing Right Now

10 Things to Stop Doing Right Now

Do you have a "Stop Doing List?" We've all heard of a to-do list. I want to advocate that you create the opposite. The "Not-Do" list. Why? Because these things are the boat anchor that you are constantly dragging around behind you.…
You Don't Know Everything

You Don't Know Everything

You don't know everything. There, I said it. But do you know why I said it? Mainly because there are two types of people that I frequently encounter. The first type is people who stopped trying to learn anything new when they finished…
Idea Implementation Guide

Idea Implementation Guide

Someone once said, "Hey, I have a great idea!" Then, almost miraculously, nothing happened. It went nowhere. Zero money was made. Nothing was improved. Lives were not changed. Why? Because the hard part usually isn't coming up…
3 Questions You Should Be Asking Right Now

3 Questions You Should Be Asking Right Now

Here are the 3 questions that you should be asking right now: Do we have the right people working here?Are we doing the right things to be successful?Do we do those things right? It doesn't matter what type of business you are in, who…
Thanks for the Sale

Thanks for the Sale!

Once upon a time, a t-shirt was sold. Along the way of that sale, there are some people behind the scenes who wanted to say thank you. The T-shirt's Birth Hank, a Dooly County Georgia cotton farmer, tended the land and grew the upland…