Performance is Infectious

Performance is Infectious

If there is one thing I've learned in this industry over the past few decades it is that performance is infectious. If you have outstanding high-performing staff, others will start to push upward to be like them. But if you have slackers,…
Earn Your Customer's Business Every Day

Earn Your Customer's Business Every Day

"You know, you have to earn your customer's business and loyalty every day." That's what one of my coaching clients said to me the other day. Holy smokes that is genius. I scribbled that thought down on a notepad, as I knew instantly…
You Must Be Present To Win

You Must Be Present To Win

As they say, "You must be present to win." This goes for any county fair raffle drive, conversation with someone important, or any learning opportunity. You need to be there. And not just physically, but mentally too. Showing up to life…
How to Find More Profit

How to Find More Profit

Profit is not a dirty word. For businesses, it is good to be profitable. But for many companies in this industry, (yours perhaps?) the owners and leaders do not know how to calculate profit, how to increase profit, or even how to think about…
Looking Ahead So You Don't Fall Behind

Looking Ahead So You Don't Fall Behind

How far are you looking ahead? Summer is ending. School is ramping up and fall sports are starting. COVID is getting scarier again. Maybe. A few weeks ago I wrote about two trends. One was the supply chain disruption, and the other was the…
Leading Small Before Leading Big

Leading Small Before Leading Big

Let's talk about leading people. Specifically employees. What are you doing right now to train the next crop of managers in your shop? If you are like most business owners, a leadership development program isn't something that you have…