What Customer Service Means

What Customer Service Means

Sure, every business has what they call "customer service." For the sake of discussion, let's say that customer service has a flavor. For some customers, that flavor is very appealing. What you provide tastes so good that they keep coming…
10 Things to Stop Doing Right Now

10 Things to Stop Doing Right Now

Do you have a "Stop Doing List?" We've all heard of a to-do list. I want to advocate that you create the opposite. The "Not-Do" list. Why? Because these things are the boat anchor that you are constantly dragging around behind you.…
You Don't Know Everything

You Don't Know Everything

You don't know everything. There, I said it. But do you know why I said it? Mainly because there are two types of people that I frequently encounter. The first type is people who stopped trying to learn anything new when they finished…
3 Questions You Should Be Asking Right Now

3 Questions You Should Be Asking Right Now

Here are the 3 questions that you should be asking right now: Do we have the right people working here?Are we doing the right things to be successful?Do we do those things right? It doesn't matter what type of business you are in, who…
Top 10 Things Employees Value

Top 10 Things Employees Value

Do you need employees? Companies everywhere are starving for them. Lately, I haven't spoken to a business owner or manager in our industry that isn't looking for at least one more new hire to fill out their roster. For some shops, they…
Raise Your Prices

Raise Your Prices

If you haven't already, the time is now to raise your prices. If you raised your prices at the beginning of the year, maybe it's time to do it again. Yeah, I know. Customers won't like it. I get that. However, let's take a closer look…