Finding the Truth In Situation

Finding the Truth in Situations

Do you have employees on your staff that constantly repeat the same problem over and over? It doesn't matter what it is. Constant tardinessDisregard the rulesTreat others badlyApathyBad AttitudeFill in the blank with what irks you every…
Keeping Customers

Keeping Customers

Do you have a customer retention program? From the discussions I've had over the years with hundreds of decorated apparel shops, I can tell you that most "want to do" this, but never actually get around to it. If keeping customers happy…
Don't Be Upset

Don't Be Upset

Don't be upset about the results you didn't get from the work you didn't do. I'm serious. Let me explain. In the past several months I have been chatting more frequently with business owners that want better results. Here is a…
Prioritize Do What Matters First

Prioritize: Do What Matters First

All too often I'm having conversations with people who have a difficult time prioritizing their day. The challenge is real. It's hard to do what matters when you have to wade through a sea of non-urgent items. "I'll get to that in a…
Eat the Shit Cookie Instead of the Shit Sandwich

Eat the Shit Cookie Instead of the Shit Sandwich

Have you ever eaten a shit sandwich? I know I have. This is when something so royally gets messed up, that it literally feels like you are chomping down on a turd between two slices of bread. Yuck is right. Sorry to gross you out,…
Busy

Busy

"We are so busy!" I keep hearing the same thing from nearly everyone I'm speaking with these days. And while it is fantastic to ride the lightning and feel the impact a big influx of orders can bring to your business, there is a downside…