You Are Only As Good As Your Customer Service
09/08/2018How is your customer service in your shop? Best in class? Incredible, with raving reviews from your customers? Maybe the…The Difference Between Strategy and Tactics
09/01/2018One of the most apparent challenges that I see from my coaching seat is that for many shops, there is…Hey, How Are You Using The Shirt?
08/25/2018"Hey, how are you using the shirt?" That's the most important question you can ask a customer at the beginning…Employee Ghosting Pushes Need For Better Strategy
08/18/2018Has your shop ever been the victim of employee ghosting? This is when one person, for whatever reason, simply doesn't…Attack Problems, Not People
08/11/2018So you were walking the shop floor the other day and you noticed one of your workers, Fred, aimlessly wandering…Excellence Is In The Next Five Minutes
07/28/2018Did you know that "excellence is in the next five minutes"? When you are doing something, how much thought are…