Rethinking the Friends and Family Discount
07/02/2022Do you like handling work for your close friends and family? Many shop owners tell me that doing anything for…Finding the Truth in Situations
06/25/2022Do you have employees on your staff that constantly repeat the same problem over and over? It doesn't matter what…Upgrade Your Receiving Department Processes
10/30/2021The time is now to upgrade your Receiving Department Processes. Why? For starters, you are not working the same way…Shop Improvement Series: Receiving Department
11/07/2020When was the last time you overhauled your Receiving Department processes? I ask this to shop owners from time to…The Iron Grip Fallacy
02/22/2020This article is about two things: management and leadership. Regardless of the number of people working in your shop, there…3 Ways to Build Trust
02/08/2020Here is the cold hard truth. Nobody is going to buy anything from you unless you establish trust first. In…