Quit Using Phrases Like “We Ran Out of Time”
10/30/2022Starting today, I want you and everyone that works for you to quit using this phrase, "We ran out of…Rethinking the Friends and Family Discount
07/02/2022Do you like handling work for your close friends and family? Many shop owners tell me that doing anything for…Don’t Be Upset
05/28/2022Don't be upset about the results you didn't get from the work you didn't do. I'm serious. Let me explain.…100 Things I Wish I Knew A Long Time Ago
05/14/2022Here are the things that I wish I knew when I was younger. These aren't in any particular order. Hopefully,…Go From Chaos to Clarity
05/07/2022We will dig deep into moving from chaos to clarity for today's article. Chaos is when something is NOT working…I said, “You should run your shop like an airport”
03/06/2021I said to him, "You should run your shop like an airport." Not in the "overpriced-cardboard food-afraid to touch anything…