How You Do Anything, Is How You Do Everything
09/14/2019Today, I want to point out a personality quirk. Of you. Me. Everyone you know. It can be summed up…You Are Only As Good As Your Customer Service
09/08/2018How is your customer service in your shop? Best in class? Incredible, with raving reviews from your customers? Maybe the…The Mt. Everest Story
07/07/2018How is your shop doing these days? Is it a rocket ship zipping along at a million miles an hour…Teach the Elephant in the Room to Dance
05/05/2018Do you see that? Standing right next to you is an elephant in the room. You know it's there. It…How to Improve the Biggest Variable in Your Company: People
03/17/2013Your company’s biggest variable for success is your people. Everything your company is known for is a direct result of…