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  • Illustrated graphic of a young tattooed woman with a customer service headset

    07/08/2023
    What is value? Value to your customers? To your staff? Your community? Maybe even to your supply chain? How often…
  • Prioritize Do What Matters First

    05/21/2022
    All too often I'm having conversations with people who have a difficult time prioritizing their day. The challenge is real.…
  • 100 Things I Wish I Knew A Long Time Ago

    05/14/2022
    Here are the things that I wish I knew when I was younger. These aren't in any particular order. Hopefully,…
  • ...but it's cheaper

    02/26/2022
    "Then the discussion turned to the reason why they went somewhere else was that it was cheaper." This was a…
  • Raise Your Prices

    10/09/2021
    If you haven't already, the time is now to raise your prices. If you raised your prices at the beginning…
  • 1000 Miles An Hour With Your Hair On Fire

    07/24/2021
    I've often described being insanely busy as "1,000 miles per hour with your hair on fire." Can you relate? For…