Cooking With New Ingredients
07/03/2021Have you ever tried cooking with new ingredients? You know, the recipe calls for a list of items in exact…Stop Doing What Customers Hate
05/29/2021Here's today's topic: Stop Doing What Customers Hate. Yep. That's right. For your shop, do you even know what these…SOPs And How To Write Them
12/12/2020SOPs or Standard Operating Procedures are needed in every business. SOPs are the recipe for creating consistent, predictable, and repeatable…Your Customer Buying Behavior has Changed
08/08/2020Are you seeing a shift in how your customer's are doing business with you? Yes? No? For many of the…Shop Improvement Series: Speed – Pedal to the Metal
07/18/2020Maverick from the movie Top Gun famously said, "I feel the need for speed." Now more than ever, this is…50 Point Self-Assessment
11/16/2019Someone asked me the other day, "Marshall, how do I know if I'm a good candidate for coaching?" That's a…