Posts

Shop Improvement Series: Receiving Department

Shop Improvement Series: Receiving Department

When was the last time you overhauled your Receiving Department processes? I ask this to shop owners from time to time, and the answer is usually the same. Never. Most everyone is always focused on two things, the sales end of the stick,…
That's Not A Box of Shirts

That's Not A Box of Shirts, That's A Box of Money

I've said it a million times probably, "That's not a box of shirts, that's a box of money." Yet, plenty of shops don't have a solid process for handling their receiving duties and that cascades down into poor inventory control too. When…
Accounting Can't Control Customer Experiences

Accounting Can't Control Customer Experiences

Here's one for you today. Are your customer experiences being controlled by the accounting department? I don't have a beef with accountants. By large they are lovely people. But if your customer experience and marketing is controlled by…