Don’t Be That Customer

Let’s face it, if you’ve had any sort of longevity in business you’ve probably had your share of really great, and also really bad clients.  When we are sitting at our desk in the morning, with a fresh cup of coffee ready to face the…

Why Customer Service Needs to Have a Big Dose of Empathy

Late one day my car had a flat tire.  Not just a flat, but a complete blow out – I must have ran over something.  After going through the ordeal of changing it in eleven degree weather, I narrowed down my choices to venture out and go buy…