Accounting Can’t Control Customer Experiences
12/22/2018Here's one for you today. Are your customer experiences being controlled by the accounting department? I don't have a beef…3 Key Tips For Customer Education
10/06/2018As a business owner, one of the primary things that you have to do constantly is customer education. This industry…The Difference Between Strategy and Tactics
09/01/2018One of the most apparent challenges that I see from my coaching seat is that for many shops, there is…Attack Problems, Not People
08/11/2018So you were walking the shop floor the other day and you noticed one of your workers, Fred, aimlessly wandering…Excellence Is In The Next Five Minutes
07/28/2018Did you know that "excellence is in the next five minutes"? When you are doing something, how much thought are…Accountability is Binary
07/14/2018Ready to nerd out? How about this phrase, "Accountability is Binary"? I was speaking with a coaching client a few…