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  • Smiling young woman with a clipboard

    33-Point Print Check – Do You Have One?

    07/22/2023
    Recently I had something printed, and the supplier sent me this notice: Your File Is Perfect! "Hi Marshall, We've got…
  • Illustrated graphic of a young tattooed woman with a customer service headset

    Value Supports ROI

    07/08/2023
    What is value? Value to your customers? To your staff? Your community? Maybe even to your supply chain? How often…
  • Your Preparation Determines Your Outcome

    Your Preparation Determines Your Outcome

    06/04/2022
    They say, "Your preparation determines your outcome." This, by the way, is 100% accurate. Sustained victorious results happen when you…
  • Don't Be Upset

    Don’t Be Upset

    05/28/2022
    Don't be upset about the results you didn't get from the work you didn't do. I'm serious. Let me explain.…
  • Become a Time Warrior

    Become A Time Warrior

    11/20/2021
    How often are you thinking about the concept of Time in what you do? Sure, you know what time the…
  • Earn Your Customer's Business Every Day

    Earn Your Customer’s Business Every Day

    09/04/2021
    "You know, you have to earn your customer's business and loyalty every day." That's what one of my coaching clients…