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I Said, "You Should Run Your Shop Like An Airport"

I said, "You should run your shop like an airport"

I said to him, "You should run your shop like an airport." Not in the "overpriced-cardboard food-afraid to touch anything way"...but in the aspect that some airports manage over 2,500 flights in and out a day. If you stop and think about…
Leonardo da Vinci's Customer Service Failures

Leonardo da Vinci's Customer Service Failures

Recently I finished Water Isaacson's fantastic biography on Leonardo da Vinci. As an artist myself, I've admired Leonardo's genius level ability to create on his own terms. He basically just did what he wanted, regardless of what his patrons…