Posts

Eat the Shit Cookie Instead of the Shit Sandwich
Business
Have you ever eaten a shit sandwich? I know I have.
This is when something so royally gets messed up, that it literally feels like you are chomping down on a turd between two slices of bread.
Yuck is right.
Sorry to gross you out,…

3 Questions You Should Be Asking Right Now
Business
Here are the 3 questions that you should be asking right now:
Do we have the right people working here?Are we doing the right things to be successful?Do we do those things right?
It doesn't matter what type of business you are in, who…

Processes Define Success
Apparel Decorators Only
In your shop, right now, you have established processes for everything you do.
Some are working fantastic. Others are working ok. Some probably aren't working as they should. And lastly, there are some things that exist but don't have a…

Accounting Can't Control Customer Experiences
Apparel Decorators OnlyHere's one for you today. Are your customer experiences being controlled by the accounting department?
I don't have a beef with accountants. By large they are lovely people.
But if your customer experience and marketing is controlled by…

Accountability is Binary
Business ManagementReady to nerd out? How about this phrase, "Accountability is Binary"?
I was speaking with a coaching client a few weeks ago about a few employee challenges they were facing. During the conversation, our dialog path focused on the fact that…