Posts

Confident young man standing in front of a brick wall wearing a black tshirt

The Challenge Challenge

Today I want to outline the need to challenge yourself. I'm going to do that by challenging you. That's right. This is the "challenge-challenge." You and your business will not progress positively unless you constantly try new things.…
What Customer Service Means

What Customer Service Means

Sure, every business has what they call "customer service." For the sake of discussion, let's say that customer service has a flavor. For some customers, that flavor is very appealing. What you provide tastes so good that they keep coming…
Earn Your Customer's Business Every Day

Earn Your Customer's Business Every Day

"You know, you have to earn your customer's business and loyalty every day." That's what one of my coaching clients said to me the other day. Holy smokes that is genius. I scribbled that thought down on a notepad, as I knew instantly…
Devouring a Red Goldfish

Devouring A Red Goldfish

This article is going to promote my friend Roger Burnett and Stan Phelps' new book, "Red Goldfish Promo Edition: How Promotional Products Leverage Purpose to Increase Impact." If I do a good job, you'll click that link and buy it. Wait!…
Punch Fear in the Face

Punch Fear in the Face

Occasionally, you have to punch fear in the face. Admit it. There is something that you have been wanting to do for some time now but haven't started. Sitting over here at my desk, I don't have a clue what that might be. But I do know…