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Problem solving starts with questions

Problem Solving Starts With Questions

In any business, there will always be problems to solve. Depending on who you are, a problem can be a gigantic headache to one person, and an incredible opportunity for another. I was speaking with a business leader the other day about the…
The Iron Grip Fallacy

The Iron Grip Fallacy

This article is about two things: management and leadership. Regardless of the number of people working in your shop, there is one truism you need to keep in the back of your mind, and that is that your company doesn't work without the staff…
Pulling the Trigger on Termination

Pulling the Trigger on Termination

Over the last month or so, I've been on a few phone calls with shop owners that have been struggling with the idea on when to pull the trigger on termination for an employee. They know they need to do it, but the fear of the unknown governs…