Posts

Raise Your Prices

Raise Your Prices

If you haven't already, the time is now to raise your prices. If you raised your prices at the beginning of the year, maybe it's time to do it again. Yeah, I know. Customers won't like it. I get that. However, let's take a closer look…
1000 Miles An Hour With Your Hair On Fire

1,000 Miles Per Hour With Your Hair on Fire

I've often described being insanely busy as "1,000 miles per hour with your hair on fire." Can you relate? For many businesses, getting sales flowing again after the pandemic was an obsession. In many shops today, tidal waves of orders are…
I Said, "You Should Run Your Shop Like An Airport"

I said, "You should run your shop like an airport"

I said to him, "You should run your shop like an airport." Not in the "overpriced-cardboard food-afraid to touch anything way"...but in the aspect that some airports manage over 2,500 flights in and out a day. If you stop and think about…
Shop Improvement Series: Production Scheduling Secrets

Shop Improvement Series: Production Scheduling Secrets

Is production scheduling your constant struggle? You know, the ability to accurately plan, predict, and produce the orders in-house on a scheduled timetable? For many shops in the industry, the thought of an accurate production schedule…
Calculating the Lifetime Customer Value for Your Shop2019

Calculating the Lifetime Customer Value for Your Shop

How much is a customer worth to you? Most people would say "everything", and be 100% correct. But still, there is a way for you to calculate what a typical customer for your shop is worth. Do you know how to do this? No? That's ok.…
There's No Award For Being Busy

There's No Award For Being Busy

Quite often I ask a shop owner, "Hey, how's it going?" The usual response is, "Great! We are so busy!" That's fantastic. But are you making money? Profitable? That is a different concept entirely. Here's why I'm bringing this…