Posts

Rethinking the Friends & Family Discount

Rethinking the Friends and Family Discount

Do you like handling work for your close friends and family? Many shop owners tell me that doing anything for the people that are the closest to us is the worst experience ever. Why is that? Think about it. They say "familiarity breeds…
Finding the Truth In Situation

Finding the Truth in Situations

Do you have employees on your staff that constantly repeat the same problem over and over? It doesn't matter what it is. Constant tardinessDisregard the rulesTreat others badlyApathyBad AttitudeFill in the blank with what irks you every…
Upgrade Your Receiving Department Processes

Upgrade Your Receiving Department Processes

The time is now to upgrade your Receiving Department Processes. Why? For starters, you are not working the same way as you were pre-COVID. We used to get the inventory for any order in one shipment, or maybe occasionally two. These…
Shop Improvement Series: Receiving Department

Shop Improvement Series: Receiving Department

When was the last time you overhauled your Receiving Department processes? I ask this to shop owners from time to time, and the answer is usually the same. Never. Most everyone is always focused on two things, the sales end of the stick,…
The Iron Grip Fallacy

The Iron Grip Fallacy

This article is about two things: management and leadership. Regardless of the number of people working in your shop, there is one truism you need to keep in the back of your mind, and that is that your company doesn't work without the staff…
3 Ways to Build Trust

3 Ways to Build Trust

Here is the cold hard truth. Nobody is going to buy anything from you unless you establish trust first. In fact, part of the sales cycle that I talk about a lot with my coaching clients and classes is the Know, Like, Trust, Buy sales funnel.…