Posts

What Customer Service Means

What Customer Service Means

Sure, every business has what they call "customer service." For the sake of discussion, let's say that customer service has a flavor. For some customers, that flavor is very appealing. What you provide tastes so good that they keep coming…
Stop Throwing Away Money

Stop Throwing Away Money

Every single day in your shop you are losing money. Did you know that even the best and most profitable shops could be making more? What am I talking about? Downtime. It is simple. The more shirts you decorate a day, the bigger the…
Accounting Can't Control Customer Experiences

Accounting Can't Control Customer Experiences

Here's one for you today. Are your customer experiences being controlled by the accounting department? I don't have a beef with accountants. By large they are lovely people. But if your customer experience and marketing is controlled by…