Posts

Stop Doing Things Customers Hate

Stop Doing What Customers Hate

Here's today's topic: Stop Doing What Customers Hate. Yep. That's right. For your shop, do you even know what these might be? People want a better experience. For everything to be easier somehow. For you to do what you say you are going…
Why Sustainability Matters

Why Sustainability Matters

Let's talk about sustainability. As you may have heard, Earth Day just happened. Did you notice? Maybe you got outside and picked up some trash, or did something to make your community better. If so, good for you. Thanks! But if you…
Finding Your Voice

Finding Your Voice

Have you ever stopped to consider the "voice" of your shop? I want you to stop for a minute and consider the following artists: Lady GagaMetallicaPablo PicassoHydro74Stephen KingSeth Godin Maybe you are familiar with all of them, maybe…
Yes, Your Network Is Still Your Net Worth

Yes, Your Network is Still Your Net Worth

Let's talk about your network. You know, all the friends, suppliers, customers, connections, and people you know that encompass your career. It is, and will always be, who you know that matters. What are you doing to strengthen or build…
What Happens Now? What to do when an Employee Gets COVID

What Happens Now? What To Do When An Employee Gets COVID

Late last week a shop owner sent me a text, "You available for a quick chat? An employee tested positive for COVID." Queue the dramatic freak out music. It is very easy to see multiple challenges ahead for this business in the near future.…
Start Doing This2020

Start Doing This for Better Results

Quick question. When is the best time to plant a tree? Answer: Twenty years ago. The next best time? Today. This article is all about the things that you should start doing for your business. I'm sure there are plenty of things that you…