Posts

Rethinking the Friends & Family Discount

Rethinking the Friends and Family Discount

Do you like handling work for your close friends and family? Many shop owners tell me that doing anything for the people that are the closest to us is the worst experience ever. Why is that? Think about it. They say "familiarity breeds…
1000 Miles An Hour With Your Hair On Fire

1,000 Miles Per Hour With Your Hair on Fire

I've often described being insanely busy as "1,000 miles per hour with your hair on fire." Can you relate? For many businesses, getting sales flowing again after the pandemic was an obsession. In many shops today, tidal waves of orders are…
I Said, "You Should Run Your Shop Like An Airport"

I said, "You should run your shop like an airport"

I said to him, "You should run your shop like an airport." Not in the "overpriced-cardboard food-afraid to touch anything way"...but in the aspect that some airports manage over 2,500 flights in and out a day. If you stop and think about…
Moving Through The Drowning Pool

Moving Through The Drowning Pool

In a few of my coaching sessions in these past two weeks, I've been using an analogy that I think explains the coronavirus pandemic effect on a business. Currently, it feels like you are swimming the length of an Olympic-sized pool underwater.…

Are You Busy Being Busy Or Busy Being Profitable?

Quick question: Are you busy being busy or busy being profitable? It is a probing question that you should answer. Your goal for your business should be to maximize the profit as much as possible, right? So why do you take on work that…
The Difference Between Strategy and Tactics

The Difference Between Strategy and Tactics

One of the most apparent challenges that I see from my coaching seat is that for many shops, there is some confusion between Strategy and Tactics.  The meaning of these words to some people are basically interchangeable. I can hear you now,…