Posts

Rethinking the Friends & Family Discount

Rethinking the Friends and Family Discount

Do you like handling work for your close friends and family? Many shop owners tell me that doing anything for the people that are the closest to us is the worst experience ever. Why is that? Think about it. They say "familiarity breeds…
Don't Be Upset

Don't Be Upset

Don't be upset about the results you didn't get from the work you didn't do. I'm serious. Let me explain. In the past several months I have been chatting more frequently with business owners that want better results. Here is a…
100 Things I Wish I Knew A Long Time Ago

100 Things I Wish I Knew A Long Time Ago

Here are the things that I wish I knew when I was younger. These aren't in any particular order. Hopefully, they bring you some value or fire up a discussion in your shop. Want to add to the list? Leave a comment below! The right…
Go From Chaos to Clarity

Go From Chaos to Clarity

We will dig deep into moving from chaos to clarity for today's article. Chaos is when something is NOT working the way it should. Clarity is just the opposite. It's not only working, but it is specifically working with precision. Chaos…
I Said, "You Should Run Your Shop Like An Airport"

I said, "You should run your shop like an airport"

I said to him, "You should run your shop like an airport." Not in the "overpriced-cardboard food-afraid to touch anything way"...but in the aspect that some airports manage over 2,500 flights in and out a day. If you stop and think about…
What Happens Now? What to do when an Employee Gets COVID

What Happens Now? What To Do When An Employee Gets COVID

Late last week a shop owner sent me a text, "You available for a quick chat? An employee tested positive for COVID." Queue the dramatic freak out music. It is very easy to see multiple challenges ahead for this business in the near future.…