Posts

Care enough to confront

Care Enough to Confront

He said, "You have to care enough to confront." Wow. What a mind-blowing phrase. Especially in this industry. What we are talking about here is the fact that sometimes staff members don't have the psychological safety to speak their minds.…
Two T-shirt Business Trends That Matter

Two T-shirt Business Trends That Matter

When you think of business trends what immediately comes to mind? Movement? Tendencies? Fads? I think trying to predict business trends is akin to almost being a weatherperson on tv. "45% chance of rain tomorrow." Will they be…
Stop Doing Things Customers Hate

Stop Doing What Customers Hate

Here's today's topic: Stop Doing What Customers Hate. Yep. That's right. For your shop, do you even know what these might be? People want a better experience. For everything to be easier somehow. For you to do what you say you are going…
Power Framing for Conversations

Power Framing for Conversations

This article is about framing conversations so you can communicate more effectively. If you are like most people, we listen to respond, not to communicate. Very little thought is put into actually what we are saying. It just gets blurted…
Your Future Narrative

Your Future Narrative

Right now, you are living your story. One month, six months, or even five years from now you will be able to tell other people what happened to you, your family, your friends, and your business during the coronavirus pandemic. Stories…
The Mt. Everest Story

The Mt. Everest Story

How is your shop doing these days? Is it a rocket ship zipping along at a million miles an hour with everything working perfectly like you have envisioned? Maybe, it's a daily struggle to avoid the death spiral of black doom that seems to…