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You Are Only As Good As Your Customer Service

You Are Only As Good As Your Customer Service

How is your customer service in your shop? Best in class? Incredible, with raving reviews from your customers? Maybe the other end of the stick is a better description? Frazzled. Not quite educated on industry lingo or how to do things. I'm…
The Mt. Everest Story

The Mt. Everest Story

How is your shop doing these days? Is it a rocket ship zipping along at a million miles an hour with everything working perfectly like you have envisioned? Maybe, it's a daily struggle to avoid the death spiral of black doom that seems to…
Teach the Elephant in the Room to Dance

Teach the Elephant in the Room to Dance

Do you see that? Standing right next to you is an elephant in the room. You know it's there. It smells like something familiar. Occasionally you get a glimpse of it out of the corner of your eye and that reminds you that you need to do something…
Teach the Elephant in the Room to Dance

How to Improve the Biggest Variable in Your Company: People

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Your company’s biggest variable for success is your people.  Everything your company is known for is a direct result of their motivation, engagement, training, effort, and skill.  Chances are you have a good group that already works for…