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SOPs and How To Write Them

SOPs And How To Write Them

SOPs or Standard Operating Procedures are needed in every business. SOPs are the recipe for creating consistent, predictable, and repeatable results. Why are they needed? Simple. Because they answer these questions: Who? Who is…
Bringing Back Staff: How to Reopen

Bringing Back Staff: How to Reopen

If there is one question on every business owner's brain right now, it's this: "How do we reopen for business?" Some people have work trickling in, and it is looking promising. Others have accepted and have received government cash to…
You Are Only As Good As Your Customer Service

You Are Only As Good As Your Customer Service

How is your customer service in your shop? Best in class? Incredible, with raving reviews from your customers? Maybe the other end of the stick is a better description? Frazzled. Not quite educated on industry lingo or how to do things. I'm…