Posts

A Guide for Finding Employees

A Guide for Finding Employees

Do you need more employees right now? Chances are that you do. I'm constantly speaking with business owners, and almost all are lamenting that they can't find enough qualified help these days. Many businesses are in a pickle. During the…
Leading Small Before Leading Big

Leading Small Before Leading Big

Let's talk about leading people. Specifically employees. What are you doing right now to train the next crop of managers in your shop? If you are like most business owners, a leadership development program isn't something that you have…
SOPs and How To Write Them

SOPs And How To Write Them

SOPs or Standard Operating Procedures are needed in every business. SOPs are the recipe for creating consistent, predictable, and repeatable results. Why are they needed? Simple. Because they answer these questions: Who? Who is…
Bringing Back Staff: How to Reopen

Bringing Back Staff: How to Reopen

If there is one question on every business owner's brain right now, it's this: "How do we reopen for business?" Some people have work trickling in, and it is looking promising. Others have accepted and have received government cash to…
You Are Only As Good As Your Customer Service

You Are Only As Good As Your Customer Service

How is your customer service in your shop? Best in class? Incredible, with raving reviews from your customers? Maybe the other end of the stick is a better description? Frazzled. Not quite educated on industry lingo or how to do things. I'm…