Posts

Value Mapping Your Business

Value Mapping Your Business

While most shop owners and leaders spend a lot of the day pushing orders through the system and making sure everything ships on time, not much time is spent actually looking at the processes in place or how the financial paddle propels their…
Training Your Business Owner Brain

Training Your Business Owner Brain

Owning and running a business is hard. If it were easy, everyone would do it. You know this, as daily you pour your soul into running your company. But, in the chaos of day to day decision making a few things can get easily overlooked or…
You Are Only As Good As Your Customer Service

You Are Only As Good As Your Customer Service

How is your customer service in your shop? Best in class? Incredible, with raving reviews from your customers? Maybe the other end of the stick is a better description? Frazzled. Not quite educated on industry lingo or how to do things. I'm…
Employee Ghosting

Employee Ghosting Pushes Need For Better Strategy

Has your shop ever been the victim of employee ghosting? This is when one person, for whatever reason, simply doesn't come back to work. One minute they are there. The next? Poof. It's confusing and frustrating. And, like it or not,…
How to Build a Culture of Responsibility - Marshall Atkinson

How to Build a Culture of Responsibility

I hate to break it to you, but if you are frustrated by the lack of responsible employees in your company, that culture is one-hundred percent your fault. Not your employees! Here's what I mean. Read these examples and tell me if they…