Posts

Fool's Gold - Marshall Atkinson

Fool's Gold

Are you prospecting for gold? Back in the gold mining boom, prospectors would unearth a mineral called pyrite and be duped into thinking it was the real deal.  Pyrite is an iron sulfide and the most common of the sulfide minerals. It's…
How SanMar Works Processing Your Orders - Marshall Atkinson

How SanMar Works: Processing Your Orders

  Have you ever wondered how your order gets picked once you hit the submit button at SanMar? I know I have. One of the things I was able to line up at this past January's ISS Long Beach show was a behind the scenes look at the…
Automagically Problem Solve - Marshall Atkinson

Automagically Problem Solve

  Today I want to talk about what it takes to “Automagically Problem Solve”. Does it sound too corny? I made up that phrase last year during a conversation and it stuck with me. It sounded then like a good blog article title…
Automagically Problem Solve - Marshall Atkinson

2013 Work Sets Up Goals for 2014

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First, thank you for reading my blog!!  I appreciate your time and hope that I have contributed something valuable for you. So the year 2013 has finally come to a close, and like a lot of people there is some time for some introspection. …
Automagically Problem Solve - Marshall Atkinson

Do You Need to Fire Your Customer?

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I’m not sure how many of you out there in the world have problem clients, but I think it’s fairly common.  You know these types; highly demanding, emotional, and always prone to missing or inaccurate information on their jobs.  Just one…
Automagically Problem Solve - Marshall Atkinson

What is the Voice of the Customer for T-shirt Shops?

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Let’s pretend that you have some sort of science fiction mental telepathy mind meld with your customers. (Uh, you mean you don’t already?)  You can see and understand their every thought, just like reading a book.  It’s all right there. …