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Earn Your Customer's Business Every Day

Earn Your Customer's Business Every Day

"You know, you have to earn your customer's business and loyalty every day." That's what one of my coaching clients said to me the other day. Holy smokes that is genius. I scribbled that thought down on a notepad, as I knew instantly…
You Must Be Present To Win

You Must Be Present To Win

As they say, "You must be present to win." This goes for any county fair raffle drive, conversation with someone important, or any learning opportunity. You need to be there. And not just physically, but mentally too. Showing up to life…
Looking Ahead So You Don't Fall Behind

Looking Ahead So You Don't Fall Behind

How far are you looking ahead? Summer is ending. School is ramping up and fall sports are starting. COVID is getting scarier again. Maybe. A few weeks ago I wrote about two trends. One was the supply chain disruption, and the other was the…
Two T-shirt Business Trends That Matter

Two T-shirt Business Trends That Matter

When you think of business trends what immediately comes to mind? Movement? Tendencies? Fads? I think trying to predict business trends is akin to almost being a weatherperson on tv. "45% chance of rain tomorrow." Will they be…
Cooking with New Ingredients

Cooking With New Ingredients

Have you ever tried cooking with new ingredients? You know, the recipe calls for a list of items in exact measurements, but you can't resist the urge to throw in some honey and cayenne pepper. This is how chefs and home cooks all over the…
Stop Doing Things Customers Hate

Stop Doing What Customers Hate

Here's today's topic: Stop Doing What Customers Hate. Yep. That's right. For your shop, do you even know what these might be? People want a better experience. For everything to be easier somehow. For you to do what you say you are going…