Posts

Changing the Game: How to be Different

Changing the Game: How to Be Different

How is your company different? I'm serious. Think about this for a second. How hard is it really to print, embroider, or decorate a shirt? All around you is competition. What separates your shop from those other knuckleheads? …
Top 5 Things Restricting Your Workflow

Top 5 Things Restricting Your Workflow

Let's talk about workflow. I want you to picture in your mind a simple garden hose. It is about fifty feet long. Green. Coiled up on the side of your house or building. It is attached to the structure at the spigot. When you turn…
What Customer Service Means

What Customer Service Means

Sure, every business has what they call "customer service." For the sake of discussion, let's say that customer service has a flavor. For some customers, that flavor is very appealing. What you provide tastes so good that they keep coming…
Earn Your Customer's Business Every Day

Earn Your Customer's Business Every Day

"You know, you have to earn your customer's business and loyalty every day." That's what one of my coaching clients said to me the other day. Holy smokes that is genius. I scribbled that thought down on a notepad, as I knew instantly…
You Must Be Present To Win

You Must Be Present To Win

As they say, "You must be present to win." This goes for any county fair raffle drive, conversation with someone important, or any learning opportunity. You need to be there. And not just physically, but mentally too. Showing up to life…
Looking Ahead So You Don't Fall Behind

Looking Ahead So You Don't Fall Behind

How far are you looking ahead? Summer is ending. School is ramping up and fall sports are starting. COVID is getting scarier again. Maybe. A few weeks ago I wrote about two trends. One was the supply chain disruption, and the other was the…