Posts

Leadership Clarity

Leadership Clarity

I want you to stop and consider your level of "Leadership Clarity" in your shop. What exactly do I mean by this? Let's review these points and discuss: Leading by ExampleInspiring a Shared VisionImproving ProcessesEnabling PeopleElevating…
Basics: Wet on Wet Screen-printing

Basics: Wet on Wet Screen-Printing

There are many reasons why a t-shirt shop should learn how to screen-print inks using a wet on wet technique. The primary driver though, is simply speed. Every time you flash, you are slowing your production output. If you are flashing…
Pulling the Trigger on Termination

Pulling the Trigger on Termination

Over the last month or so, I've been on a few phone calls with shop owners that have been struggling with the idea on when to pull the trigger on termination for an employee. They know they need to do it, but the fear of the unknown governs…
You Are Only As Good As Your Customer Service

You Are Only As Good As Your Customer Service

How is your customer service in your shop? Best in class? Incredible, with raving reviews from your customers? Maybe the other end of the stick is a better description? Frazzled. Not quite educated on industry lingo or how to do things. I'm…
Employee Ghosting

Employee Ghosting Pushes Need For Better Strategy

Has your shop ever been the victim of employee ghosting? This is when one person, for whatever reason, simply doesn't come back to work. One minute they are there. The next? Poof. It's confusing and frustrating. And, like it or not,…
Better Before Cheaper

Better Before Cheaper

Here's a mindset that I would like you to strongly consider, "Better Before Cheaper". You may have heard similar phrases like this before. "Buy nice or buy twice." "You get what you pay for." You get the drill. But how does this…