Posts

Pulling the Trigger on Termination

Pulling the Trigger on Termination

Over the last month or so, I've been on a few phone calls with shop owners that have been struggling with the idea on when to pull the trigger on termination for an employee. They know they need to do it, but the fear of the unknown governs…
You Are Only As Good As Your Customer Service

You Are Only As Good As Your Customer Service

How is your customer service in your shop? Best in class? Incredible, with raving reviews from your customers? Maybe the other end of the stick is a better description? Frazzled. Not quite educated on industry lingo or how to do things. I'm…
Employee Ghosting

Employee Ghosting Pushes Need For Better Strategy

Has your shop ever been the victim of employee ghosting? This is when one person, for whatever reason, simply doesn't come back to work. One minute they are there. The next? Poof. It's confusing and frustrating. And, like it or not,…
Better Before Cheaper

Better Before Cheaper

Here's a mindset that I would like you to strongly consider, "Better Before Cheaper". You may have heard similar phrases like this before. "Buy nice or buy twice." "You get what you pay for." You get the drill. But how does this…
Accountability Is Binary - Marshall Atkinson

Accountability is Binary

Ready to nerd out? How about this phrase, "Accountability is Binary"? I was speaking with a coaching client a few weeks ago about a few employee challenges they were facing. During the conversation, our dialog path focused on the fact that…
How Do You Solve A Problem for Maria - Marshall Atkinson

How Do You Solve A Problem for Maria?

Maria has a problem.  She's been employed in your shop for about eight months now.  Maria really loves her job, and working in the decorated apparel industry suits her. She's smart.  Good with her hands.  A quick learner.  Creative. That's…