Posts

Shop Improvement Series: Accelerate Your Art Department

Recently in the Shirt Lab Tribe live Q&A session on Zoom, the group discussion was focused on ways to run an Art Department better. As a former art director, I have some viewpoints on this and thought it would make a good topic for an…
Bringing Back Staff: How to Reopen

Bringing Back Staff: How to Reopen

If there is one question on every business owner's brain right now, it's this: "How do we reopen for business?" Some people have work trickling in, and it is looking promising. Others have accepted and have received government cash to…
Leadership Clarity

Leadership Clarity

I want you to stop and consider your level of "Leadership Clarity" in your shop. What exactly do I mean by this? Let's review these points and discuss: Leading by ExampleInspiring a Shared VisionImproving ProcessesEnabling PeopleElevating…
You Are Only As Good As Your Customer Service

You Are Only As Good As Your Customer Service

How is your customer service in your shop? Best in class? Incredible, with raving reviews from your customers? Maybe the other end of the stick is a better description? Frazzled. Not quite educated on industry lingo or how to do things. I'm…
The Mt. Everest Story

The Mt. Everest Story

How is your shop doing these days? Is it a rocket ship zipping along at a million miles an hour with everything working perfectly like you have envisioned? Maybe, it's a daily struggle to avoid the death spiral of black doom that seems to…