Posts

Keeping Customers

Keeping Customers

Do you have a customer retention program? From the discussions I've had over the years with hundreds of decorated apparel shops, I can tell you that most "want to do" this, but never actually get around to it. If keeping customers happy…
Your Preparation Determines Your Outcome2022

Your Preparation Determines Your Outcome

They say, "Your preparation determines your outcome." This, by the way, is 100% accurate. Sustained victorious results happen when you put the work in on a continual basis. For example, let's look at baseball. In practice, the team…
Shop Improvement Series: Problem Solving

Shop Improvement Series: Problem Solving

Quick. Name a problem that your business faces today. I know you have one. Every business does. But what are you doing about them? For many decorated apparel industry businesses most aren't working on them as they are constantly head…
Shop Improvement Series: Speed - Pedal to the Metal

Shop Improvement Series: Speed - Pedal to the Metal

Maverick from the movie Top Gun famously said, "I feel the need for speed." Now more than ever, this is exactly what your shop needs. Speed. Speed is a competitive advantage. We live in a fast-food lane, Amazon ships and it arrives the…
Discipline Starts with Me

Discipline Starts With Me

How is the level of your discipline when it comes to your work? What about your employees? The first step in learning to get more accomplished every day is realizing that you are accountable for your own actions. Don't like what's going…
Inaction

Inaction: Complications of Newton's Third Law

Newton's Third Law states: "For every action, there is an equal and opposite reaction." You may have learned that in high school science class. In the decorated apparel industry, we have our own physics law too. Have you heard or seen this? "For…