Posts

Hiring New Employees for Your Shop

Hiring New Employees For Your Shop

A shop owner sent me an email earlier this week and wanted some guidance on hiring new employees for the shop. I counsel shop owners constantly on this in coaching sessions but haven't really dug into it with an article yet. So, bingo...here…
Processes Transcend Goals

Processes Transcend Goals

In any business, there are plenty of reasons why setting goals is a good thing. For one, it gives us a brass ring to reach. In fact, I've written many articles that are either about setting SMART goals, or used the concept of SMART goals…
Start Up Procedures

Key to Better Shop Efficiency? Start Up Procedures

Just. Start. Already. How you do that can make a gigantic difference to your overall shop efficiency. What do you emphasize in your company? When I travel and go to shops, one of the things I love to observe is how the entire company starts…
When is it time to automate?

When Is It Time to Automate?

"When is it time to automate?" Have you ever asked this question? I'm not talking about just with your screen-printing presses either. There are many different areas in your shop that moving to an automated process could be a huge benefit. In…

3 Key Tips For Customer Education

As a business owner, one of the primary things that you have to do constantly is customer education. This industry is filled with esoteric terms, too many choices, and potential landmines that can shift an easy order to a disaster if you…
Hey, how are you using the shirt?

Hey, How Are You Using The Shirt?

"Hey, how are you using the shirt?" That's the most important question you can ask a customer at the beginning of the apparel sales process. It tells you everything. For a lot of newer salespeople in the industry, they want to immediately…