Posts

That's Not A Box of Shirts

That's Not A Box of Shirts, That's A Box of Money

I've said it a million times probably, "That's not a box of shirts, that's a box of money." Yet, plenty of shops don't have a solid process for handling their receiving duties and that cascades down into poor inventory control too. When…
What is Your Truth?

What Is Your Truth?

One question for you about your business...what is your truth? Not what you tell yourself or hope to be. The real deal. Lately, I've been coming across many businesses in the decorated apparel industry that, ahem, are simply all over…
$100 Billion Dollars Worth of Fear

$100 Billion Worth of Fear

Recently I heard a story of a man who lost $100 Billion Dollars. Yep, you read that right. $100,000,000,000 This happened mainly due to fear. So as we sit around and plan and scheme for the new year, I want to share this story about…
Accounting Can't Control Customer Experiences

Accounting Can't Control Customer Experiences

Here's one for you today. Are your customer experiences being controlled by the accounting department? I don't have a beef with accountants. By large they are lovely people. But if your customer experience and marketing is controlled by…
Leonardo da Vinci's Customer Service Failures

Leonardo da Vinci's Customer Service Failures

Recently I finished Water Isaacson's fantastic biography on Leonardo da Vinci. As an artist myself, I've admired Leonardo's genius level ability to create on his own terms. He basically just did what he wanted, regardless of what his patrons…
High Fives and Gratitude

High Fives and Gratitude

This article is all about Gratitude, with a capital "G". Thanks! That's right. I want to give you a big High Five and Thank You for reading my blog posts, eBooks, and talking to me about your shop. In December of 2010, I started Atkinson…