Keeping Customers

Keeping Customers

Do you have a customer retention program? From the discussions I've had over the years with hundreds of decorated apparel shops, I can tell you that most "want to do" this, but never actually get around to it. If keeping customers happy…
Care enough to confront

Care Enough to Confront

He said, "You have to care enough to confront." Wow. What a mind-blowing phrase. Especially in this industry. What we are talking about here is the fact that sometimes staff members don't have the psychological safety to speak their minds.…
Your Preparation Determines Your Outcome2022

Your Preparation Determines Your Outcome

They say, "Your preparation determines your outcome." This, by the way, is 100% accurate. Sustained victorious results happen when you put the work in on a continual basis. For example, let's look at baseball. In practice, the team…
Don't Be Upset

Don't Be Upset

Don't be upset about the results you didn't get from the work you didn't do. I'm serious. Let me explain. In the past several months I have been chatting more frequently with business owners that want better results. Here is a…
Prioritize Do What Matters First

Prioritize: Do What Matters First

All too often I'm having conversations with people who have a difficult time prioritizing their day. The challenge is real. It's hard to do what matters when you have to wade through a sea of non-urgent items. "I'll get to that in a…
100 Things I Wish I Knew A Long Time Ago

100 Things I Wish I Knew A Long Time Ago

Here are the things that I wish I knew when I was younger. These aren't in any particular order. Hopefully, they bring you some value or fire up a discussion in your shop. Want to add to the list? Leave a comment below! The right…