Start Up Procedures

Key to Better Shop Efficiency? Start Up Procedures

Just. Start. Already. How you do that can make a gigantic difference to your overall shop efficiency. What do you emphasize in your company? When I travel and go to shops, one of the things I love to observe is how the entire company starts…
Stop Using Band-Aids To Cover Up Problems

Stop Using Band-Aids to Cover Up Problems

Band-Aid Definition: an adhesive bandage with a gauze pad in the center used to cover minor wounds. a makeshift or temporary solution. Noun: band-aid; plural noun: band-aids "a band-aid solution to a much deeper problem" We're…
Why Should Anyone Do Business With You?

Why Should Anyone Do Business With You?

Ask yourself, "Why should anyone do business with you?" I'm serious. Because if you can't answer that question, you are doomed. Plus, your answer can not contain anything about: Price Customer Service Quality Here's why. If…
Your Customer's Version of Your Business

Your Customer's Version Of Your Business

Are you aware of your customer's version of your business? Here's a fact that you may not be aware of until now: Whatever you think about your business, your customer sees things differently. Their perception is the only thing that counts.…
Shirt Lab St. Louis Another Melt Your Brain Event

Shirt Lab St. Louis - Another Melt Your Brain Event

It is official.  Shirt Lab St. Louis was an amazing success. One of the most interesting takeaways from Shirt Lab St. Louis was the fact that I was awestruck by the tremendous amount of expert knowledge not only in the room but being delivered…
Buy Nice or Buy Twice

Buy Nice or Buy Twice

"Buy nice or buy twice".  Have you heard that axiom before? I've spent a lot of time with shop owners over the years, and one thing I've learned is that some are super cheap when it comes to outfitting their shop, but others always seem…