$100 Billion Dollars Worth of Fear

$100 Billion Worth of Fear

Recently I heard a story of a man who lost $100 Billion Dollars. Yep, you read that right. $100,000,000,000 This happened mainly due to fear. So as we sit around and plan and scheme for the new year, I want to share this story about…
Accounting Can't Control Customer Experiences

Accounting Can't Control Customer Experiences

Here's one for you today. Are your customer experiences being controlled by the accounting department? I don't have a beef with accountants. By large they are lovely people. But if your customer experience and marketing is controlled by…
Finding Quality Employees for the Decorated Apparel Industry

Finding Quality Employees for the Decorated Apparel Industry

One of the biggest challenges a shop faces currently is the problem of finding quality employees. I personally hear about it from shop owners practically every single day. "Help! My guy just quit and I need a new ____________". Fill…
Leonardo da Vinci's Customer Service Failures

Leonardo da Vinci's Customer Service Failures

Recently I finished Water Isaacson's fantastic biography on Leonardo da Vinci. As an artist myself, I've admired Leonardo's genius level ability to create on his own terms. He basically just did what he wanted, regardless of what his patrons…
Momentum is Power

Learn Why Momentum Is Power

"Momentum is power.", said famed inspirational leader Tony Robbins. Have you ever pondered the concept of momentum? At rest, nothing much happens. The effort and sweat needed to get started with anything can often be intense. But once…
High Fives and Gratitude

High Fives and Gratitude

This article is all about Gratitude, with a capital "G". Thanks! That's right. I want to give you a big High Five and Thank You for reading my blog posts, eBooks, and talking to me about your shop. In December of 2010, I started Atkinson…